A: Feel free to email us at mylingeriestory@gmail.com to contact us.
We'll reply you within 24 hours.
Q: Where are your products from?
A: All our products are from Europe. Rest assure that we only sell Lingerie from Europe and no where else.
Q: How often do you update?
A: We try our best to update fortnightly. However, as we are tied down with other commitments, we may be slightly off schedule usually depending on the shipment day.
Q: How do I place an order?
A: 1. When you see something you wish to purchase, send us an email or fill in the order form stating your
- Name.
- Email Address.
- Your preferred method of payment.
- Postage options.
- Your order details.
3. We'll respond with a confirmation email for you to make payment within 24 hours.
4. The dispatch team would inform you once your parcel with verified payment has been mailed!
Q: How do I receive my order?
A: All parcels would be mailed out within 3 working days from the date of verified payment.
Q: How do I make payment upon receiving an invoice?
A: Currently, we accept payment made through POSB/DBS Internet Banking Transfers (Bank code:7171, Branch Code 081) and ATM Transfers. Transfer stated bill amount to POSB Savings Account 108-50975-9 WITHIN 24 HOURS. After transferring the amount, please email us the following details.
- Time of funds transfer.
- Amount transferred.
- Reference number.
- Date of transfer.
We highly encourage our buyers to keep the receipt of the bank transfer until they received the products in the event of mis-communication. We thank you for your understand. We also accept Paypal for credit card payments.For more information regarding Paypal, please visit here
Q. What happens if I do not have a POSB/DBS Account?
A: Alternatively, interbank transfers are accepted, i.e. Citibank - DBS, UOB - DBS etc. However, these transactions take 1-3 working days to process.
Q: Why isn’t there a reply after I placed my order?
A: At times, our mails are directed to your email's junk/spam folders. Kindly check periodically in case our invoices end up there! In other cases, the email could have landed in our spam or it means that the item you have commented for is unavailable/pending/sold out. Please rest assured that we will do our best in replying all our emails.
Q: What is Registered Postage?
A: Normal post is non-insured and customers bear the risk of lost packages. Registered post costs an additional $2.55 per parcel on top of normal postage costs and comes with a tracking number that can be monitored online. Registered Article (RA) number is allocated to you when you opt for registered postage which allows you to track the status of your parcel. Registered parcels are also sent directly to your doorstep. In the event that there is no answer when a parcel arrives, a notification card will be left either in your letterbox or slotted under your door. In the event that there is no answer when a parcel arrives, a notification card will be left either in your letterbox or slotted under your door. You may then proceed to the respective post office stated on the card to collect your parcel.
Q: Can I purchase if I'm not from Singapore?
A: Yes! We accept PayPal for international customers.
Q: How does PayPal works?
A: We use PayPal Email Payments - an easy-to-use payment solution that allows you to pay online using a credit card, bank account, or PayPal balance. Click on the link in the PayPal’s Request Money email to make payment. Yes, it's that simple!
Q: What are the international shipping rates like?
A: Shipping to Malaysia or other parts of the SEA region costs $6.50 with registered mail and $1 for each subsequent item. Shipping to other parts of the world costs $9.50 with registered mail, $1.50 for each subsequent item.
Q: How can I be informed of latest collections?
A: Do join our Mailing List for updates! We also have Facebook and Twitter in which you can find updates and sneak previews to our upcoming collection.
Q: What happens if the item I ordered is defective?
A: We gladly accept returns of merchandise for exchange upon detection of defects of error within 7 days from date of postage. If faulty item is out of stock, customers can exchange for other available items. If exchanged item is of higher value, customers are required to top-up the additional sum. Please allow up to one week for us to inspect enclosed goods before issuing an exchange. Your re-selected merchandise will be mailed out once all garments have been determined to be in their original condition.
Q: My bra arrives with a crease. Is it defective?
A: Please rest assured that due to packing of the product, some may come with a temporary crease which isn’t permanent. However, if the crease persists after a while, please do send us an email as per defective products.
Q: I’ve ordered the wrong size. Can I exchange for another size?
A: Due to hygiene purpose we are unable to offer any refunds due to the wrong choice size, please make sure to state the correct European size of the bra during ordering. We thank you for you understanding. You can use the Bra converter or the Bra conversion page to find out more about the size you should order.
Q: I see that you are selling lingerie sets. Can we opt for the Bra only option?
A: Unfortunately, all our lingerie comes in sets and we are unable to offer you only the Bra.
